Everything you need to know about booking, billing, airports and more. Don't see your question? Call us any time, we're here 24/7.
At least 6 hours' notice is preferred for a 4-passenger sedan, and 48-72 hours' notice for any vehicle larger than 7 passengers. For early-morning flights, weddings and proms, earlier is always better.
Yes, an account is not required. That said, our system does require a valid credit card to hold any reservation.
Two options: meet-and-greet (your driver parks and meets you inside the terminal with a name sign) or express pickup (your driver waits outside). For express pickup, once you have your luggage, call our office with your terminal number.
Simply contact our office. Our dispatch team is always aware of exactly where your vehicle is and will connect you with your chauffeur right away.
Due to security restrictions, once you depart the ship please proceed with your luggage to the ground level and call our office. Pickup typically takes 15-30 minutes.
Yes. We track all flights and dispatch your driver accordingly, so delays and early arrivals are handled automatically.
Our drivers are dispatched more than two hours ahead of pickup and arrive about 15 minutes early. Our staff also calls you at least 15 minutes before the actual pickup time.
We recommend arriving about 1.5 hours before domestic flights and 2.5-3 hours before international flights. We'll plan your pickup time accordingly.
It varies by vehicle. Sedans hold roughly 2-3 large or 3-4 small bags; coach buses can accommodate 30+ large and small pieces. Tell us your luggage count and we'll match you to the right vehicle.
Yes. We provide car seats for infants and toddlers, and booster seats, for an additional $15.00. Please request them when you book.
Minimums vary by vehicle: 2 hours for sedans, 3 hours for SUVs, 4 hours for stretch limousines and 8 hours for prom rides.
Price is based on the number of hours the vehicle is rented, plus any wait-time charges at stops for trips outside the same area.
Yes. A shared ride is when a passenger splits the cost of a ride with someone who wants to be picked up within the same area.
Additional stops are $15 within the same vicinity as your pickup or drop-off, $25 for a stop a bit further, and $35 and up for a stop that is out of the way.
For meet-and-greet airport service, parking costs are included in the ride.
We charge a 20% gratuity for every ride.
No. Our billing department charges the whole trip, including gratuity, at the office.
The STF is the Service Transfer Fee (fuel charge) applied to all rides.
Yes, unless there is added wait time, extra stops, or you change the pickup or destination address. We have no hidden fees.
Cancellations and changes are accepted by phone only. Please call our office.
To avoid full cancellation charges, cancel at least 24 hours before the ride for a sedan or SUV, and 48 hours or more for larger vehicles.
We accept all major credit cards, including Mastercard, Visa, American Express, Discover and Diners Club.
Yes. Our system does not accept reservations without a valid credit card number.
Direct billing can be set up for corporate clients, depending on their account activity.
Yes. A payment receipt is emailed to you from our accounts department within 2 days. Drivers do not provide receipts.
Yes. Billing is typically done 1-2 days before your travel date for new customers, or 1-2 days after for returning customers.
Yes. Lost items are returned to our main office. Recovered items carry a $30 handling charge plus shipping.
No. We are open 24 hours a day, 7 days a week, 365 days a year.
Our dispatch team is available 24 hours a day, every day of the year. Call and we'll take care of you.